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Terms and Conditions
- Returns, replacement and refunds are done for defects and damages.
- All returns and replacements have to be done in the window of 14 days.
- Breakage or damages while using the product is not covered for returns or refunds.
- All accessories and packaging material should be intact and in the condition in which it was delivered.
- All items on copper utensils are covered under the terms and conditions on the website.
- Copper articles react to water and the same should be taken care of. You can see the video on our website for the details.
- Items sold in combination (Like the Copper Jug and Copper tumbler set) can be exchanged/returned only in the said combination.
- Refund is initiated once the returned items are received by us.
- Net Banking/Credit/Debit card refund is done back to the same channel.
- Online wallet balance is returned back to the online balance in the wallet.
- No refund/return is done after the expiry of the 14 day return/refund window.
- The return window starts after the goods have been delivered.
- For any further assistance you can call our 24 hour customers service number or leave a message on live chat.