Return, Replacement and Refund Policy
We at Copper Utensils are committed to providing best quality products to our customers. Our quality check before packaging ensures that the product that you receive is of the best quality. However, in case of in transit damages or some defect in the product full refund of the amount spent is done. You can get the refunds in your bank account within 5 working days. Our refund policy is simple and easy to understand.
- The order cannot be cancelled once it leaves the warehouse.
- Copper utensil guarantees the return of the amount paid and the liability is limited to that amount.
- Items can also be returned if found defective. Returned items should be unused, should not be washed or soiled or tampered. All packing labels and manuals should be intact to get a refund.
- Replacement will depend on the availability of the same product.
- Combination sales items are taken as one and are replaceable whole and not in part.
- Copper is a very soft material and can easily be dented or scratched during the process of transportation. Therefore, any refund or return will not be initiated if you receive a product which is slightly dented or scratched. But in case of extreme damage, we will happily offer you a refund or return.
Any custom duty or charges will be payable by the customer only, if applicable in their country/area.